--- title: "Zendesk agent readiness score: 53/100 · Agentrail" description: "Discovery is the strongest area, with Wikipedia or Wikidata presence and brand name discoverability, while checks for an MCP server or manifest and a published OpenAPI specification were missed." canonical: "https://www.agentrail.co/agent-readiness/zendesk.com" --- Full report ## See what each check found, and how to fix it. Evidence, step-by-step fixes and your score over time, for your own site. [Get started →](https://app.agentrail.co/login?utm%5Fsource=agentrail.co&utm%5Fmedium=website&utm%5Fcampaign=agent-readiness%2Fzendesk.com&utm%5Fcontent=company-report) Free to start. No card. Usability 22 to fix - OAuth 2.0 supportRequiredHow to fix → - Scoped permissionsRecommendedHow to fix → - Web Bot Auth directoryEmergingHow to fix → - OAuth Protected Resource metadata (RFC 9728)RequiredHow to fix → Fixes unlock with the full report Where the score comes from 48 of 90 points How zendesk.com scores on each of the four questions agents ask. Discovery18/20 Access21/30 Usability9/40 Paymentsnot scored yet Strongest ### Discovery ARD discovery is missing. 18/20 Most to gain ### Usability OAuth 2.0 support, Scoped permissions, and 17 more are missing. 9/40 Most to gain ### Access Content without JavaScript, Agent discovery file, and 9 more are missing. 21/30 Not scored yet ### Payments ( bonus ) 6 checks partly met. Counts when scoring opens. — Agent path ## How an agent moved through the site We asked an agent a question about zendesk.comand recorded every request it made. **Z**zendesk.comAnsweredRan Nov 8, 2026 Question I want to start using Zendesk (zendesk.com). Find its setup and getting-started guide. 21 Steps 1m 54s Duration 19 Pages opened 7 Failed 6 of 8 addresses the agent typed itself didn’t load. 1 of 10 links it followed didn’t load. 1. 1zendesk.com /Named in the question _→_ **Read** 2. 2/hc/en-usA link on a page it read _→_ **Read** 3. 3/hc/en-us/categoriesTyped by the agent _→_ **Didn’t load · 404** 4. 4/hc/en-us/searchTyped by the agent _→_ **Read** 5. 5/hc/en-us/sectionsTyped by the agent _→_ **Didn’t load · 404** 6. 6/hc/en-usA link on a page it read _→_ **Read** 7. 7zendesk.com /Named in the question _→_ **Read again** 8. 8/hc/en-usA link on a page it read _→_ **Read again** 9. 9/hc/en-us/articlesTyped by the agent _→_ **Didn’t load · 404** 10. 10/hc/en-us/sections/201895973-Getting-StartedTyped by the agent _→_ **Didn’t load · 404** 11. 11/serviceA link on a page it read _→_ **Read** 12. 12/hc/en-us/categories/200021808Typed by the agent _→_ **Didn’t load · 404** 13. 13/registerA link on a page it read _→_ **Read** 14. 14/demoA link on a page it read _→_ **Read** 15. 15/programs/zendesk-communityA link on a page it read _→_ **Read** 16. 16zendesk.com /A link on a page it read _→_ **Didn’t load · 403** 17. 17/documentationA link on a page it read _→_ **Read** 18. 18/hc/en-us/articles/203662046-Getting-started-with-ZendeskTyped by the agent _→_ **Didn’t load · 404** 19. 19/hc/en-us/searchTyped by the agent _→_ **Read** 20. 20/startupsA link on a page it read _→_ **Read** 21. 21zendesk.com /A link on a page it read _→_ **Read** 21/21 steps StepsHow it found itCame back as Step 21 of 21 `academy.zendesk.com /` How it got here A link on a page it read Response 200 Came back as Web page 63% Pages that loaded 53% Followed site links 50% Read as markdown How it found each page Named in the question**2** A link on a page it read**11** Typed by the agent**8** A search result**0** What it reached Home page**Step 1** Pricing**Never reached** Docs**Step 17** Its answer Answers aren’t shown publicly See what agents answer about your own site. Run agents on your site and read every answer, with every page they opened. [Get started →](https://app.agentrail.co/login?utm%5Fsource=agentrail.co&utm%5Fmedium=website&utm%5Fcampaign=agent-readiness%2Fzendesk.com&utm%5Fcontent=journey-answer) Free to start. No card. Every check 125checks - Passed**20** - To fix**37** - Not in the score**68** 57 checks count toward the score. The other 68 are tracked for later. Discovery18 of 201 to fix3 passed ARD discoveryRequired0 / 1 Brand name discoverabilityRequired3 / 3 Wikipedia / Wikidata entity presenceRecommended4 / 4 robots.txt AI crawler policyRequired2 / 2 \+ 11 checks not in the score AI Catalog discoveryRecommendedNot counted ARD entry validityRecommendedNot counted ARD trust manifestRecommendedNot counted Category share of voiceRecommendedNot counted Developer resource discoverabilityRecommendedNot counted Listed in MCP registriesRecommendedNot counted NPM/PyPI SDK packageRecommendedNot counted Agent platform configsEmergingNot counted Agent Plugins manifestEmergingNot counted Registry brandingEmergingNot counted ChatGPT app listedRecommendedNot counted Access21 of 306 to fix5 partly14 passed Agent discovery fileRequired0 / 2 A2A / agent-cardRecommended0 / 2 MCP well-known discoveryRecommended0 / 2 HTTP Link headers (RFC 8288)Required0 / 1 OpenAPI spec publishedRequired0 / 7 API catalog (RFC 9727)Required0 / 2 Content without JavaScriptRequired2 / 3 llms.txt formattingRecommended1 / 2 Schema type breadthRecommended1 / 2 llms.txt links resolveRecommended1 / 2 Redirect hygieneRecommended0 / 1 Sitemap existsRequired2 / 2 Not blocked by bot detectionRequired2 / 2 Sitemap freshness (lastmod)Recommended1 / 1 robots.txt agent-user policyRequired2 / 2 llms.txt existsRequired1 / 1 JSON-LD structured dataRequired4 / 4 Pricing info accessibleRequired3 / 3 JSON-LD entity linking (sameAs)Recommended2 / 2 Metadata completenessRequired2 / 2 Organization schema completenessRecommended2 / 2 Trust anchor pagesRequired2 / 2 Page token budgetRecommended1 / 1 Markdown content negotiation (acceptmarkdown.com)Recommended1 / 1 Agent crawler reachabilityRecommended2 / 2 \+ 17 checks not in the score Agent Skills index conformance (v0.2.0)EmergingNot counted Listed on skills.shEmergingNot counted pricing.md existsEmergingNot counted NLWeb Schema FeedsEmergingNot counted Agent mode viewEmergingNot counted Markdown URL fallbackEmergingNot counted Modular llms.txt per product areaEmergingNot counted Public API/docs linked from homepageRequiredNot counted Agent instruction / when-to-useRequiredNot counted Skills.sh skill qualityEmergingNot counted Markdown alternate linkEmergingNot counted Markdown frontmatter metadataEmergingNot counted Code fence validityEmergingNot counted Content behind authRecommendedNot counted Developer portalRecommendedNot counted Markdown agent docsEmergingNot counted Bot-UA markdown servingEmergingNot counted Usability9 of 4018 to fix1 partly3 passed OAuth 2.0 supportRequired0 / 5 Scoped permissionsRecommended0 / 5 OAuth Protected Resource metadata (RFC 9728)Required0 / 2 auth.md existsRequired0 / 2 auth.md structureRecommended0 / 2 Agent auth discovery metadataRecommended0 / 3 Agent auth WWW-Authenticate hintRecommended0 / 1 agent\_auth endpoints reachableRecommended0 / 2 MCP server / manifestRequired0 / 6 WebMCP supportRequired0 / 5 Rate limit response headersRecommended0 / 2 Idempotency-Key supportRecommended0 / 3 REST typed error modelRecommended0 / 3 REST async-job patternRecommended0 / 2 Sandbox / test environmentRecommended0 / 2 REST batch / bulk endpointRecommended0 / 2 API schema complexity analysisRecommended0 / 2 Function calling compatibilityRecommended0 / 2 Agent-friendly 404sRecommended1 / 2 JSON error responsesRequired4 / 4 Accessible document structureRecommended3 / 3 Accessible names on controlsRecommended2 / 2 \+ 40 checks not in the score MCP tool descriptionsRecommendedNot counted MCP parameter schemasRecommendedNot counted MCP server identityRecommendedNot counted MCP tool listingRecommendedNot counted MCP tool namingRecommendedNot counted Public API with reachable endpointsRequiredNot counted MCP auth mechanismRecommendedNot counted MCP OAuth metadataRecommendedNot counted MCP PKCE S256 supportRecommendedNot counted Agent onboarding frictionRecommendedNot counted Web Bot Auth directoryEmergingNot counted auth.md walkthrough simulationRecommendedNot counted MCP error handlingRecommendedNot counted MCP modern transportRecommendedNot counted REST versioning / deprecation policyRecommendedNot counted REST pagination patternRecommendedNot counted CLI tool availableRecommendedNot counted Multi-language SDK packagesRecommendedNot counted NLWeb /ask endpointEmergingNot counted NLWeb streaming supportEmergingNot counted REST response schema coverageRecommendedNot counted MCP tool annotationsRecommendedNot counted MCP server-card.jsonRecommendedNot counted Product + docs MCP coverageRecommendedNot counted MCP resources exposedRecommendedNot counted GraphQL typed error modelRecommendedNot counted GraphQL versioning / deprecation policyRecommendedNot counted GraphQL pagination patternRecommendedNot counted GraphQL async-job patternRecommendedNot counted GraphQL schema description coverageRecommendedNot counted GraphQL batch mutationsRecommendedNot counted Native interactive controlsRecommendedNot counted Form control labelingRecommendedNot counted Accessibility-tree injection safety (bonus)RecommendedNot counted MCP Apps supportRecommendedNot counted A2UI / generative UI supportEmergingNot counted MCP Apps UI qualityRecommendedNot counted MCP App view reachableRecommendedNot counted MCP App view CSPRecommendedNot counted MCP resource qualityRecommendedNot counted PaymentsNot scored yet6 partly MPP payment protocolRequired0 / 2 x402 payment protocolRequired0 / 2 UCP - Universal Commerce ProtocolRequired0 / 3 ACP - Agentic Commerce ProtocolRequired0 / 3 ACP delegate paymentRecommended0 / 3 AP2 - Agent Payments ProtocolRecommended0 / 3